On Cloud 5 All Black

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

• We currently ship across India.
• International shipping may be introduced in the future (please check our website/Instagram for updates).

3. Shipping Methods & Delivery Time

• Standard Delivery: 3–5 business days (metro cities).
• Remote/Non-Metro Areas: 5–8 business days.
• Delivery times are estimates and may vary due to courier delays, weather, or unforeseen events.

4. Shipping Charges

• Shipping fees are calculated at checkout.
• Free shipping may be available during promotions or on minimum order values (details on website banners).

5. Cash on Delivery (COD)

• COD is available on select products and locations.
• Additional COD handling charges may apply.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.
• You can track your order directly through the courier partner’s website.

7. Delays & Exceptions

• SolePlay Inc is not responsible for delays caused by courier partners, natural disasters, strikes, or government restrictions.
• If your order is delayed beyond the expected timeframe, please contact us.

8. Damaged or Lost Packages

• If your package arrives damaged, please refuse delivery or contact us immediately with photos.
• In case of lost shipments, we will work with our courier partners to resolve the issue.

9. Contact Us

For questions about shipping, please reach out to:
 +91 93138 46659
 Soleplayinfo@gmail.com

1. Returns

• We accept returns within 7 days of delivery.
• To be eligible, items must be:Unused and in the same condition that you received them.In their original packaging with all tags, labels, and accessories intact.
• Certain items such as perfumes, personal care products, or items on final sale/discount are non-returnable for hygiene and safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you via email/phone.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was delivered.
• If you need an exchange, please contact us at Soleplayinfo@gmail.com with your order details.

4. Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.
• Once your order has been shipped, cancellations are no longer possible.

5. Damaged or Wrong Items

If you receive a defective or incorrect product, please contact us immediately with photos at Soleplayinfo@gmail.com or call us at +91 99079 18850. We will arrange a replacement or refund at no extra cost.

6. How to Initiate a Return

To start your return, please contact us:
 Email: Soleplayinfo@gmail.com
 Phone:  +91 93138 46659
 Instagram: @soleplay.inc