Refund policy

1. Returns

• We accept returns within 7 days of delivery.

• To be eligible, items must be:

  • Unused and in the same condition that you received them.

  • In their original packaging with all tags, labels, and accessories intact.

• Certain items such as perfumes, personal care products, or items on final sale/discount are non-returnable for hygiene and safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you via email/phone.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was delivered.

• If you need an exchange, please contact us at Soleplayinfo@gmail.com with your order details.

4. Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• Once your order has been shipped, cancellations are no longer possible.

5. Damaged or Wrong Items

If you receive a defective or incorrect product, please contact us immediately with photos at Soleplayinfo@gmail.com or call us at +91 99079 18850. We will arrange a replacement or refund at no extra cost.

6. How to Initiate a Return

To start your return, please contact us:
 Email: Soleplayinfo@gmail.com
 Phone:  +91 93138 46659
 Instagram: @soleplay.inc