Shipping policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Coverage

• We currently ship across India.

• International shipping may be introduced in the future (please check our website/Instagram for updates).

3. Shipping Methods & Delivery Time

• Standard Delivery: 3–5 business days (metro cities).

• Remote/Non-Metro Areas: 5–8 business days.

• Delivery times are estimates and may vary due to courier delays, weather, or unforeseen events.

4. Shipping Charges

• Shipping fees are calculated at checkout.

• Free shipping may be available during promotions or on minimum order values (details on website banners).

5. Cash on Delivery (COD)

• COD is available on select products and locations.

• Additional COD handling charges may apply.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.

• You can track your order directly through the courier partner’s website.

7. Delays & Exceptions

• SolePlay Inc is not responsible for delays caused by courier partners, natural disasters, strikes, or government restrictions.

• If your order is delayed beyond the expected timeframe, please contact us.

8. Damaged or Lost Packages

• If your package arrives damaged, please refuse delivery or contact us immediately with photos.

• In case of lost shipments, we will work with our courier partners to resolve the issue.

9. Contact Us

For questions about shipping, please reach out to:
 +91 93138 46659
 Soleplayinfo@gmail.com