Hugo Bos s Black Embroidery Logo Imported Shirt
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Delivery & Shipping
Delivery & Shipping
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Coverage
- We currently ship across India.
- International shipping may be introduced in the future (please check our website/Instagram for updates).
3. Shipping Methods & Delivery Time
- Standard Delivery: 3–5 business days (metro cities).
- Remote/Non-Metro Areas: 5–8 business days.
- Delivery times are estimates and may vary due to courier delays, weather, or unforeseen events.
4. Shipping Charges
- Shipping fees are calculated at checkout.
- Free shipping may be available during promotions or on minimum order values (details on website banners).
5. Cash on Delivery (COD)
- COD is available on select products and locations.
- Additional COD handling charges may apply.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp.
- You can track your order directly through the courier partner’s website.
7. Delays & Exceptions
- SolePlay Inc is not responsible for delays caused by courier partners, natural disasters, strikes, or government restrictions.
- If your order is delayed beyond the expected timeframe, please contact us.
8. Damaged or Lost Packages
- If your package arrives damaged, please refuse delivery or contact us immediately with photos.
- In case of lost shipments, we will work with our courier partners to resolve the issue.
9. Contact Us
For questions about shipping, please reach out to:
+91 93138 46659
Soleplayinfo@gmail.com
Returns & Exchange
Returns & Exchange
1. Returns
- We accept returns within 7 days of delivery.
- To be eligible, items must be:Unused and in the same condition that you received them.In their original packaging with all tags, labels, and accessories intact.
- Certain items such as perfumes, personal care products, or items on final sale/discount are non-returnable for hygiene and safety reasons.
2. Refunds
- Once your return is received and inspected, we will notify you via email/phone.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
3. Exchanges
- We only replace items if they are defective, damaged, or the wrong product was delivered.
- If you need an exchange, please contact us at Soleplayinfo@gmail.com with your order details.
4. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once your order has been shipped, cancellations are no longer possible.
5. Damaged or Wrong Items
If you receive a defective or incorrect product, please contact us immediately with photos at Soleplayinfo@gmail.com or call us at +91 99079 18850. We will arrange a replacement or refund at no extra cost.
6. How to Initiate a Return
To start your return, please contact us:
Email: Soleplayinfo@gmail.com
Phone: +91 93138 46659
Instagram: @soleplay.inc
Our Live Customers Feedbacks
Questions check here
Is Cash On Delivery Available?
Is Cash On Delivery Available?
Many COD orders get canceled at delivery. The ₹200 advance helps verify genuine orders and covers shipping costs. Don’t worry, this amount is deducted from your total.
How long does delivery take?
How long does delivery take?
Orders are generally delivered within 3–5 business days after dispatch. Delivery times may vary depending on your location, pincode, courier availability, and other logistical factors.
How will I know my order is confirmed ?
How will I know my order is confirmed ?
After placing an order, you’ll get a WhatsApp/Call confirmation and regular updates until your sneakers are delivered.
What if I receive a damaged, defective, or incorrect product ?
What if I receive a damaged, defective, or incorrect product ?
Please contact us within 7 days of delivery if you receive a damaged, defective, or incorrect product. An unedited unboxing video from the beginning of opening the package may be required for verification.
What payment methods do you accept?
What payment methods do you accept?
→ Free shipping 🚚 Cash on Delivery (COD) → Requires a small ₹200 advance (adjusted in final bill) to confirm the order and cover shipping.
What does UA Mean?
What does UA Mean?
UA stands for Unauthorized Authentic. These sneakers are made with the same materials and quality as retail pairs, but are not officially sold by the brand. They are a great option for sneaker lovers who want premium quality at an affordable price.
Are UA Sneakers fake?
Are UA Sneakers fake?
No. They are not poor-quality fakes. UA sneakers match retail pairs in look, feel, and comfort — the only difference is the official branding authorization.
